Frequently Asked Questions
Find answers to common questions about our cross-border payment services.
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Top 10 Most Popular FAQs
We offer B2B global collections, personal remittance, and digital wallet top-up services for businesses and individuals engaged in international trade and cross-border transactions.
You can open an account by completing the registration form on our website, providing the required identification and business documents, and completing the verification process.
We serve businesses in manufacturing, import and export trading, wholesale and distribution, logistics and freight forwarding, technology hardware, and trade services and consulting.
Yes. Our personal remittance service allows individuals to send money to family and friends overseas, pay for personal expenses, and manage cross-border transfers securely.
We support multiple major currencies including USD, EUR, GBP, JPY, HKD, and RMB. Additional currencies are being added based on customer demand and trading patterns.
Our exchange rates are based on market rates and updated regularly. All applicable rates and fees are displayed transparently before you confirm a transaction.
We are implementing robust security measures including encryption, fraud detection, and secure data handling protocols to protect customer funds and personal information.
Settlement times depend on the payment method and destination. Payments through local clearing networks typically settle faster than traditional bank wire transfers.
Individuals typically need to provide a valid government-issued ID and proof of address. Businesses need to provide company registration documents, proof of business address, and identification for directors or authorized representatives.
You can reach us by email at info@finverox.net or by phone at +852 56670346. Our team is available to assist you with any questions about our services.
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